About Me
I'm a PhD qualified experimental psychologist and Senior People Science Constultant at Microsoft Viva.
I've a passion for developing innovative solutions to elevate the customer experience and drive organisational success.
Skills & Expertise
- Research & Experiment Design
- Strategic Problem Solving
- Executive Consultation
- Data Story Telling
- Behavioural Science
- User Experience
- Personalisation & Targeting
- Consumer Behaviour
- Organisational Effectiveness
- Employee Engagement
- Data Visualisation
- KPI Definition
- Project Mangagement
Experience
Senior People Science Consultant, Microsoft Viva
July 2023 to date
I partner with executive leadership to translate employee insights into actionable strategies, bridging data analysis, behavioural science and organisational goals to create more engaging, productive and supportive work environments. I embed behavioural science into product innovation to drive organisational performance and enhance the employee experience.
Senior People Science Consultant, Glint LinkedIn (acquired by Microsoft Viva in July 2023)
March 2021 to July 2023
People Science Consultant, Glint LinkedIn
June 2019 to March 2021
Senior Data Scientist, Analytics Innovation Research & Experiment Design Lead, AIB
March 2017 to June 2019
In this role I developed solutions to evolve the customer experience and help the business grow. I identified concepts, translated into strategy, realised via prototypes and verified with user experiments.
Customer Analytics Specialist, Digital Sales & Marketing Data Science, AIB
May 2015 to March 2017
I designed experiments to drive customer engagement and conversions through online and offline service and marketing campaigns. I identified, operationalised, and tested personalisation and targeting methods to develop strategy for identifying next best actions
tailored to individual user and customer needs.
Research Fellow, School of Health Sciences, University of Surrey
March 2015 to May 2015
Qualitative Research Tutor, School of Psychology, University of Surrey
October 2012 to June 2013
Academic Tutor, School of Psychology, University of Surrey
October 2010 to June 2012
Research Officer, Food Consumer Behaviour & Health Research Centre, University of Surrey
July 2010 to October 2010
Research Assistant, School of Psychology, University of Surrey
February 2010 to August 2010